Privacy Policy
Last updated: December 2025
1. Introduction
Kiwi Tiaki ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.
2. Information We Collect
We may collect the following information:
- Name and contact details (email, phone number)
- Information about your insurance enquiry
- Preferred callback times
- Technical information (browser type, IP address, device information)
- Website usage data through cookies and analytics
3. How We Use Your Information
We use your information to:
- Respond to your enquiries
- Connect you with licensed financial advisers
- Improve our services and website functionality
- Analyse website traffic and user behaviour
- Send relevant communications (with your consent)
4. Information Sharing
We may share your information with:
- Licensed financial advisers (with your explicit consent when you submit a contact form)
- Service providers who help us operate our business (hosting, analytics)
- Legal authorities when required by law
We do not sell your personal information to third parties.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
- Remember your preferences
- Understand how visitors use our website
- Improve website performance and user experience
Types of Cookies We Use:
- Essential cookies: Required for basic website functionality
- Analytics cookies: Help us understand website usage patterns
- Preference cookies: Remember your settings and choices
Google Analytics
We use Google Analytics to collect anonymised data about website usage. This helps us understand how visitors interact with our website. Google Analytics may collect:
- Pages visited and time spent on each page
- How you arrived at our website
- General geographic location (country/city level)
- Device and browser information
Google Analytics data is processed in accordance with Google's Privacy Policy. You can learn more at policies.google.com/privacy.
How to Manage Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View and delete existing cookies
- Block cookies from all or specific websites
- Set preferences for certain types of cookies
To opt out of Google Analytics tracking specifically, you can install the Google Analytics Opt-out Browser Add-on.
Note: Blocking certain cookies may affect website functionality.
6. Data Retention
We retain your personal information for different periods depending on the type of data:
- Contact form submissions: Up to 24 months from the date of submission, unless you request earlier deletion
- Analytics data: Aggregated and anonymised data may be retained indefinitely for trend analysis
- Cookie data: Varies by cookie type; typically 12-24 months
We may retain data longer if required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).
7. Your Rights
Under New Zealand's Privacy Act 2020, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for data processing
- Lodge a complaint with the Privacy Commissioner if you believe your privacy has been breached
8. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:
- Secure data transmission (HTTPS encryption)
- Access controls limiting who can view your data
- Regular security reviews
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.
11. Contact Us
For privacy-related enquiries, requests, or complaints, contact us at:
Email: [email protected]
Phone: 021 284 0710
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.